Return Window
Products must be returned within 14 days of receiving the order
Condition
Items must be unworn and in original packaging
Exclusions
Earrings cannot be returned for hygiene reasons. Personalised jewellery (with names) cannot be returned unless faulty
Refunds
Only issued to the original payment method. For part-card, part-gift card purchases, the refund is applied to the gift card first
Special Offers
For "buy one, get one free" or similar promotions, any free items or vouchers must be returned for a full refund
Process
Returns should be registered via the returns portal. If not returned in original condition, the buyer is responsible for any loss in value
Recommendation
Use recorded delivery for returns, as liability is not accepted for items that do not reach the company
Refund Timeframe
Allow up to 10 days for the refund to be processed after the return is received
50% Off
on select items during annual sales
55% Off
on select items with specific promo codes
$44 Off
on a wide selection of top-quality items
100% Satisfaction Guarantee
ensuring customer satisfaction
Fast Shipping
with tracked delivery, dispatched within 24 hours
Hassle-Free Returns
making the shopping experience convenient
Exclusive Offers
Customers can receive exclusive offers, birthday vouchers, and early access to sales